Terms and conditions of use

This website is owned and operated by Kat's tutu supplies. By visiting our site or purchasing a product you agree to the terms and conditions listed below.

Purchases

By submitting an order you are making an offer to enter into an agreement to purchase the goods specified in that order.  An order will be deemed received and accepted by us at the time we send an order confirmation to your nominated e-mail address. From time to time products my be out of stock. If this happens we will endeavor to replenish stock and 

Payment

Customers are required to make payment in full when making an order.  You represent and warrant that you are authorised to use the method of payment and authorise us to charge your order (including taxes and freight charges) to the card or payment method. If the card (or other method) cannot be verified, is invalid, or is not otherwise acceptable, your order may be suspended or cancelled automatically.

Shipping

Orders are generally dispatched within 1 business day after receipt of payment and are shipped via Australia Post standard parcel mail. You can get an estimate of the time it will take for your parcel to arrive from here: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/  

All orders are sent from Ballarat, postcode 3350.

Shipping fees include handling and packing as well as postage costs. Some items such as sample cards are shipped free of charge. Bulk net orders (per bolt) and may need to be ordered from our supplier so please allow additional time for delivery.

Fabrics are folded neatly to reduce bulk during transit. This does not damage the product in any way. Where possible we choose environmentally sensitive packaging options including tough bags, which are recyclable with your general paper waste or compostable satchels.

Privacy

Kat's Tutu Supplies takes your privacy seriously. We take precautions to ensure the privacy of any personal information provided by you by using firewalls and antivirus software. We consider personal information to include your name, address, phone number, email address and any other information that can be linked directly to you.

We do not and will not sell or rent your personal information to anyone for any reason. Any personal information provided will only be used by this company, as part of our ongoing efforts to provide you with superior service and guaranteed privacy.

We do not store financial information.

Please keep your username and password confidential.